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Delivering great service and aligning support operations with your business can be a difficult challenge, especially without an effective automation process that keeps up with changing and complex requirements.
FocusLive Service Desk Solution is your single solution for uncomplicated, cost-effective IT service management web-based service desk solution for internal and external support automation.
It gives you extensive flexibility without the extensive (and expensive) configuration requirements, operational resource requirements and implementation cycles typical typically found in other tools.
• Incident Management. Problem Management. Change Management.
• Asset Management
.• Contract and Contract Line Management.
• Full SLA / SLM Management.
• Notifications Management.
• Assign Policies Management.
• Reports and Statistics.
• Knowledge Base.
• Self Service Portal.
Supported CRM Versions
Configuration and Setup
Additional Pricing Information
|Perpetual ||Annual Subscription ||Monthly Subscription |
| Server for Service Desk Perpetual||$4,543.50||Included||Included|
| Up to 5 users||$584.50 / User|
|$292.50 / User|
|$27.50 / User|
| Up to 10 users||$552.00 / User|
|$279.50 / User|
|$26.00 / User|
| Up to 20 users||$519.50 / User|
|$260.00 / User|
|$25.00 / User|
| Up to 50 users||$487.00 / User|
|$247.00 / User|
|$23.50 / User|
| Maintenance for Service Desk Perpetual||$1,344.00||Included||Included|
This solution requires a CRM license or subscription. Click here
for additional information
• On-Premise deployment require a Server License + User License + Web User license (only if used)
• CRM Online deployments require a Server License + Web User License only if customer portal is being used + User License.
Customers can alternatively purchase yearly users subscription license instead of the perpetual user license
(Partner Hosted deployments require On-Premise Licenses)
• Only Service Desk Users must acquire license (not all users)
This solution includes the following add-ons:
- Advanced Assignment
- Picklist Dependencies
• Includes free upgrades for future versions and standard support (email) for 1year , for more information about standard support and premium support - see Services and Support section
• FocusLive licenses can only function if the end client has standard MS CRM licenses. These licenses can also be acquired via Prodware (independently or bundled with the FocusLive solutions)
• The pricing doesn't include installation and implementation costs